Privacy Policy
Last updated: January 2026
What we collect
We collect the information you provide directly: your name, username, email address, phone number, account preferences, and the purchase or sale records you generate while using the Platform.
How we use your information
We use your information to operate your account, process payments and payouts, deliver digital products to your email, personalise your marketplace experience, and keep the Platform safe from fraud.
Mobile money details
Your phone number is passed to your mobile money provider only to complete a real transaction you authorise at checkout or withdrawal. We never store your PIN and we never ask for your password.
Payments and payouts
Payment confirmations, order numbers, and payout records are stored to reconcile transactions and resolve disputes. Financial records are retained for the period required by Tanzanian law.
Cookies and local storage
We use cookies and local storage to keep you signed in and to remember your preferences between visits. You can clear these at any time from your browser settings.
Sharing your information
We do not sell your personal information. We share only what is strictly necessary with payment providers, email delivery services, and hosting providers, all under confidentiality obligations.
Data security
We protect your data with encryption in transit, restricted access controls, and secure storage practices. No system is completely secure, but we work hard to keep your data safe.
Your rights
You may access, correct, or delete your personal information at any time by visiting your account settings or contacting support. Requests are processed within 30 days.
Contact
For privacy questions, email privacy@kikoba.co.tz. Our office is in Dar es Salaam, Tanzania.
Changes to this policy
We may update this Privacy Policy from time to time. We will notify you of material changes through the Platform. Visit the About page for more about Kikoba.